Accessibility Plan and Feedback Process
Alkan Air Ltd. believes safety is of the utmost importance and provides a safe and healthy environment for clients, employees and all members of the public, while providing accessible services and fostering an inclusive environment.
AAL commits to advancing accessibility in the delivery of our services to ensure the highest level of customer satisfaction. AAL values using innovative solutions to provide an alternative way to access our goods and services if a barrier is identified. Any alternatives identified will meet the requirements of the Canadian Air Regulations (CARs). We will continue to actively engage with individuals with disabilities to further our understanding of their specific needs to better enhance their experience with our charter/medevac operation.
Alkan Air welcomes feedback from current and prospective employees, clients and groups representing the interests of persons with disabilities.
Designated Person
The Safety & Regulatory Compliance Manager shall be the person designated to receive feedback on behalf of Alkan Air Ltd..
Email: email hidden; JavaScript is required
Phone: 867-668-2107
Mail or Visit Us in Person: 105 Lodestar Lane, Whitehorse, YT, Y1A 6E6
Alternate Formats
Alkan Air Ltd. can provide an alternate format for our Accessibility Plan and our Feedback Process within 20 days after the request, unless otherwise specified below. alternate formats include:
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- Large print (Increased font size)
- Braille (a system of raised dots that people who are blind or who have low vision can read with their fingers) 45 days after the request
- Audio (a recording of someone reading the text out loud) 45 days after the request
- Electronic formats that are compatible with adaptive technology
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Contact Information:
To request an alternate format of our accessibility plan, or our feedback process or to submit any feedback you may have, please contact us at:
Feedback Form: External to Alkan: Available on Company Website (click here)
Internal to Alkan: Company Website-Avro and SharePoint upon request
Website: www.alkanair.com
Phone: 867-668-2107
Email: email hidden; JavaScript is required
Visit Us in Person or Mail: 105 Lodestar Lane, Whitehorse, YT, Y1A 6E6
Alkan Air Ltd. will confirm receipt of feedback using the same manner as the feedback was received, unless it has been requested as anonymous.
We remain dedicated to providing an inclusive environment and services to ensure all Canadians can use our services. We will continue to report on the progress of our accessibility upgrades and strive to continue to enhance the client experience.